Frequently Asked Questions

SHIPPING

Do You Ship Internationally?

Unfortunately we currently ship only inside Egypt. We ship to Cairo, Alexandria, Gouna and Sahel.

How Long Does it Take For My Order To Be Delivered?

Here at WXYZ we want to make sure you have your orders as fast as possible. Orders inside Cairo usually take 48 hours to be processed and delivered to you. As for orders in Alexandria, Gouna or Sahel, they take 3 working days to be delivered. Should your order gets delayed for any possible reason, we will send you an email explaining the reason for delay.

PAYMENT

What Payment Methods Are Accepted?

Here at WXYz we try to make your shopping experience as smooth as possible, and thats why we provide you with several payment methods options. You can pay using a Credit/Visa card, Aman, Mobile Wallets, ValU and Cash on Delivery.

Is Buying On-Line Safe?

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Order & Returns

How Do I Place An Order?

Placing an order on WXYZ is so easy! All you need to do is pick the product you like, choose the desired size and color if applicable and add to cart. From your cart, you can easily proceed with our check out process by entering your address and payment method. If you have any trouble or questions while placing an order you can easily reach out to our customer service team through our Facebook Messenger and they will happily help out.

How Can I Cancel Or Change My Order?

To cancel your order, you can easily reach us through our Facebook Messenger and our customer service team will be happy to help you out. Please note that we deliver within 48 hours from the day the order has been made, so by the time you request for an order cancellation it might have been already shipped. However, do not worry! You can request for a full refund within 14 days from the receipt of your order.

Do I need an account to place an order?

The answer is yes, however starting an account has never been easier!! You will only put in your name and email and we will take care of the rest.

Can I Return a Product I bought on WXYZ?

We happily accept unworn and undamaged products for refund within 14 days from the day of the item receipt. As for defective or wrong items, we accept refunds for up to 30 days from the day of receipt. Please note that for refunds to be accepted, the item has to be approved after inspection.

How Can I Return a Product I Bought on WXYZ?

To return a product, you can easily reach us through our Facebook Messenger and our customer service team will be happy to help you out.

How Do I Get My Money Back After a Refund?

Refunds are made the same way the purchase has been made, except for cash on delivery purchases which are refunded on WXYZ credit notes.
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