WXYZ’s (“WXYZ” “we” “us”) website(s) (our “Site” or “Sites”) and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites. Please read the our Terms & Conditions carefully before placing any orders on WXYZ.SHOP. We recommend you should keep a copy of the Terms & Conditions for future reference.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the Terms & Conditions and our Privacy Policy. If you are under 16 you must let your parent or guardian know about WXYZ Privacy Policy before you register to use this Site or any of this Site’s services. We reserve the right to only accept orders from those over 18 however.

We may modify the Terms & Conditions from time to time. Please read the Terms & Conditions and check back often. If you do not agree to any change to the Terms & Conditions then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

Registration & Account Terms and Conditions

To use some of the services or features made available to you on this Site you will need to register for an account. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address [email protected] We may also change registration requirements from time to time.

Here are some of the benefits you’ll be able to enjoy by registering with us for a WXYZ account:

  • Track your orders and review past purchases
  • Request your return directly from your account
  • Build a customised Wish List to create that you can email to friends and family. Plus, you can also print your shopping lists for increased convenience
  • Save your address and card details so you can shop even quicker next time
  • Manage your account details, address book and email preferences

To create an account, simply click on LOGIN and, fill in your details and click on REGISTER. The account password will be sent to you on your email. You must notify WXYZ  immediately of any breach of security or unauthorised use of your account.

Should you have any issues with your account or need any help in relation to it, then please do not hesitate to contact our Customer Care team. However, please note that we can only communicate with the named account holder in relation to any questions, changes or cancellation of an account.

Forgotten password
If you have forgotten your password, follow the FORGOT PASSWORD instructions on the MY ACCOUNT page. For security reasons we are unable to send your password via email.

Please refer to our Privacy Policy for information about how we use your data.

Eligibility to Purchase

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the WXYZ terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to WXYZ, whose applications are acceptable to WXYZ and who have authorised WXYZ to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, WXYZ reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where WXYZ feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data.

Orders

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

WXYZ offers products for sale that are in stock and available for dispatch from our vendors’ distribution centers. All orders places on WXYZ are send immediately and automatically to the vendors who are responsible for processing and dispatching the goods to you through a third party courier.

WXYZ will store a record of your transactions for a minimum of one year.

Pricing Policy

Prices shown on the Site are in Egyptian pounds and are set by the vendors.

All prices and offers remain valid as advertised from time to time. The Egyptian pounds price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.

From time to time, prices are subject to change in accordance to prices set by the designers. The price applicable to your order will be the price current at the time your order is accepted.

Acceptance Of Your Order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and WXYZ will be completed when we email you to confirm the goods have been dispatched. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of WXYZ.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms & Conditions.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

Payment

We accept Visa, MasterCard, ValU, Aman, Mobile Wallets and Cash on Delivery payments. Payment will be debited and cleared from your account upon placement of your order by WXYZ. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to WXYZ we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Accept, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered WXYZ user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple, and secure, WXYZ uses Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

Gift Cards

The following terms and conditions apply to sale and use of Gift Cards sold on WXYZ.SHOP:

Buying a Gift Card

  1. If you are buying a virtual Gift Card for someone, then it will be e-mailed to the recipient once your order for the Gift Card has been processed and payment has been taken. You will also receive a confirmation email confirming your order.
  2. We are not liable for any failure or incorrect delivery of a virtual Gift Card due to you failing to provide the correct, current or complete information about the recipient. It is your sole responsibility to ensure the accuracy and completeness of the information you provide about the recipient.
  3. We reserve the right to cancel a Gift Card if we deem such action necessary.
  4. Promotion or discount codes cannot be applied to the purchase of a Gift Card.

Using a Gift Card

  1. Gift Cards are valid for 12 months from the date of purchase.
  2. Gift Cards can be redeemed against all products on WXYZ.SHOP
  3. Gift Cards cannot be exchanged for cash or other products.
  4. If your order total is less than the value of the gift card, the remaining balance will be kept on your gift card for your next purchase. You will have to use the card number to redeem the remainder in your card.
  5. If your order exceeds the value of the Gift Card the remaining balance must be paid by using any of the payment options provided by WXYZ.SHOP
  6. If you return products you have purchased using a gift card, the refund will be made on a WXYZ credit note.
  7. All purchases made using a Gift Card will be subject to the terms and conditions on WXYZ.SHOP
  8. We reserve the right to amend these terms and conditions at any time.
  9. Please refer to our privacy policy for more information on how we process personal data in respect of Gift Cards.

Insurance and Delivery

You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.

WXYZ insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by WXYZ, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.

Our Courier can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at checkout before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and, confirm that our courier can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery and take full responsibility for any loss or damage that may occur. On occasion, our courier may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe.

Please note that orders placed on WXYZ are immediately and automatically sent to the vendors for process and dispatch. Vendors aim to dispatch goods within 24 hrs from receiving the orders. Delivery times appearing on the site are estimates and are to be used as a guide only and commence from the date of dispatch.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.

Intellectual Property Rights

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including WXYZ Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by WXYZ and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

Content

In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. WXYZ tries to ensure that the information on this site is accurate and complete. WXYZ does not promise that WXYZ’ Content is accurate or error-free. WXYZ does not promise that the functional aspects of the Site or WXYZ’ Content will be error free or that this Site, WXYZ Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of WXYZ and we accept no responsibility for any such views expressed in any media.

Your activity

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated our Terms & Conditions, we may deny you access to this Site on a temporary or permanent basis.

Subscription Terms & Conditions For WXYZ.SHOP Newsletter

Please note that when you register for an account on WXYZ.SHOP you automatically subscribe to our newsletter. You can unsubscribe anytime through your account.

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